|
| Matrimonial Help/FAQ |  | |
| |
Listed below are some of the common queries asked about the
features of our matrimonial services and how to use it. Just click on any
question to find it's answer.
How do I modify my
profile information?
Where do I enter my
expectations of an alliance?
How do I add a
photo and horoscope to my profile?
I do not have a
digital photo. How do I add my photo?
How do I protect
my photo?
How do I view a
particular profile?
I forgot my
password. What should I do?
I forgot my
Profile Name. What should I do?
I forgot my
Profile Name and contact Email ID. But I want the password. Please help.
How do I bookmark
profiles?
How do I edit
book-marked profiles?
I want to change
my password. How can I do it?
What is "Change
Profile Status"?
Search is not
getting any results. What should I do?
How can I improve
my chances of finding a match?
How can I contact
the other members?
Why is my
description field not visible in my profile when searched?
How do I remove
my profile?
I did not receive
any response for my profile.
I'm already
logged in, but I get a message "You must login prior to using the matrimonial
services". What should I do?
How do I add my
success story?
How do I contact
customer support?
| How do I add my profile ? |
|
To add your profile,You
need to become a member. click on the Register
link. Give all the necessary as well as optional details asked in the form.
After you submit your information, your profile will be automatically created.
Top
|
| How do I modify my profile information? |
|
Once you login you
can make changes to your profile under the Edit Profile Section which is on the
left hand side of the page. select the Personal profile option.
Make changes in your profile and submit the page.
Top
|
| Where do I enter my expectations of an
alliance? |
|
When you select the
Partner Profile option, a form will be displayed. All you
have to do is fill in your expectations in the 'Description' field . Try to be
specific as a good description will yield good results. Don't add your email id
or website address in your description field.
Top
|
| How do I add a photo? |
|
Log in using your email
ID and password from the home page. You will be taken to a page that lists the
various operations that you can perform. Select the Upload Picture
option.
To add your photo, click the 'Browse' button and select the
digital photograph (scanned photograph in jpg /gif format) to be included.
Click Add Photo
to include your photo in your profile.
Top
|
|
How do I view a
particular profile?
|
| Select the
View Profile option and enter the Profile Name of the
profile to view the details of that profile.
Top
|
|
I forgot my password.
What should I do?
|
|
Click on the
Forgot Password link in the home page and enter either
your email address or Matrimony Id. Your password will be mailed to you
immediately.
Top
|
|
I forgot my Password.
What should I do?
|
|
Click on the
Forgot Password link in the home page and enter either
your email address or Profile Name . Your password will be mailed to you
immediately.
Top
|
|
I forgot my Profile Name
and contact Email ID. But I want the password. Please help.
|
|
We need either Profile
Name or Contact Email of the profile to get the password. Please use our
Search Profiles option to find out your Name.
To narrow down the search, you may use "caste", and "Date"
options. Once you get the Profile Name or Email, go to
Forgot Password
Page and fill up the form to have your password mailed to you.
Top
|
|
How do I bookmark
profiles?
|
|
When you search the
profiles and find a matching profile, click on the Add To Favorites
button to add the profile to your list of favorite profiles.
Top
|
| I want to change my password. How can I
do it? |
|
Log on with your
username and existing password. Click on "Change Password" in the Account
Settings Section. In the fields "New Password" and "Confirm Password",
enter your new password and submit the form. Your new password is
activated. The next time you log on to your page, you will have to use this new
password.
Top
|
what
| What is "Change Profile Status"? |
|
Your profile status can
be set as either 'View' or 'Hide'. By default, the profile status is 'View'.
Setting the profile status to 'Hide' makes your profile unavailable to others.
But you will be able to login and contact other profiles. If you want to make
your profile visible or hidden , click on "Hide/View MY Profile" option
and make necessary changes".
Top
|
| Search is not getting any results. What
should I do? |
|
Please check your
search criteria.Broaden your search citeria
Top
|
| How can I improve my chances of finding
a match? |
|
Try to give a clear
self-description. Enter your expectations clearly and completely. Add your
photo to your profile as profiles with photos get a better response.
Top
|
| How can I contact the other
members? |
|
Search through our huge
database. When you wish to contact a profile, click on the Contact this profile
option to send an email to the profile.
Top
|
| How do I remove my profile? |
|
Use the contact us link to request profile to be removed.
Please make sure you enter the correct email address and chose “Delete Profile”
from the dropdown before submitting the request. .
Click here to delete
Top
|
| I did not receive any response for my
profile. |
|
On the average, around
1% of the profiles were entered with misspelled email address or wrong email
address. If you did not receive any email from our system, please login using
your Matrimony Id and Password on the home page and click on the Modify Profile
option to correct the email address.
Top
|
| How do I add my success story? |
|
If your marriage has
been arranged through our service and you want to share your success story with
us, then click here to add it on our
site. Your success story is our key motivation. Once you send in your story,
you will automatically enter our Lucky Draw, held every year. First and second
prizewinners will be selected from the couples who marry through our service.
Top
|
| How do I contact customer support? |
|
Our goal is to provide
excellent Customer Service and it is our top priority. Please visit our
Support Page or email to
support@MatriSearch.com with your questions and
suggestions. Please send the maximum information possible and also the copy of
the error message, if any.
Top
|
|
|
|
